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Available shipping destinations are determined by the delivery address accepted at checkout. Please enter your full address to check the shipping options available for your order. If your address is not accepted, contact us before placing an order.
Standard shipping costs $6.90 USD for orders under $60 USD. Orders of $60 USD or more qualify for free standard shipping. Please review the shipping charge and final order total at checkout before completing your purchase.
Orders are typically processed within 2–5 business days. After dispatch, shipping is estimated to take 6–13 business days. The estimated total delivery time is 8–18 business days from the date the order is placed.
These timeframes are estimates, not guaranteed delivery dates. Holidays, severe weather, customs processing, and carrier delays may affect delivery. If you need an item by a specific date, please contact us before ordering to discuss whether the timing may be suitable.
You will receive a shipping confirmation email when your order is ready to ship. Please allow 24–48 hours for tracking information to update after receiving the email.
Orders are shipped from China. Our primary carriers are USPS and DHL.
If customs duties or taxes are applicable, they are the responsibility of the buyer.
If an item arrives damaged or incorrect, or something is missing from your order, please email us with your order number and clear photos of the item and packaging, where applicable. Please keep the packaging while we review your request. Refer to our Return Policy for return information, and contact us to confirm the return address before sending an item back.
For shipping questions or help with your order, contact help@ceramhue.com. Please include your order number if available.
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